> ## Documentation Index
> Fetch the complete documentation index at: https://hack-club-pin-docs-urls.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting & FAQ

Quick answers to the most common hiccups. If yours isn't here, email [attend@hackclub.com](mailto:attend@hackclub.com).

## Invitations & signing in

**I never got my invitation email.**
Check spam, and search your inbox for "Complete your attendee information". Still nothing? The invite may have gone to a different address — ask the organizers to confirm which email they used, or to resend it.

**My invitation link expired.**
Invitations last 30 days. Ask the organizers (or [attend@hackclub.com](mailto:attend@hackclub.com)) for a fresh one — your progress isn't lost.

**I signed in and my event isn't there.**
You probably used a different email than the one that was invited. Sign out, sign back in with the invited address — or click the invitation link again.

## Onboarding

**The Continue button won't work.**
A required field on the page is empty — scroll up and look for highlighted fields. The usual suspects: t-shirt size on Profile, flight details on Travel, and the typed signature on Review.

**The documents step says "getting your documents ready" forever.**
Preparation normally takes seconds. If it's genuinely stuck, leave and come back later — your progress is saved. Still stuck after a few hours? Email us.

**I made a mistake and already submitted.**
Travel you can edit yourself from your event page. For anything else, email [attend@hackclub.com](mailto:attend@hackclub.com) — corrections are quick on our end.

## Parents & guardians

**My parent didn't get their email.**
Resend it from the Parent/Guardian card on your event page, and have them check spam for an email about signing consent forms. They can also recover their link themselves via **Parent or guardian** on the Attend home page.

**My parent's link says it expired or was already used.**
Resend from your event page — a fresh link fixes both.

## Tickets & event day

**The Apple/Google Wallet button isn't there.**
That event isn't issuing wallet passes — use **Download PDF** or show the QR on your event page instead.

**My wallet pass won't add.**
Try from the event page in your phone's browser (not a desktop), and make sure your registration is **Complete**.

**My phone died at the door.**
Staff can look you up by name at the registration desk. You will still get in. 🙂

## Messages

**I'm not getting emails from Attend.**
Check spam and unblock/allow the sender. If an email to you bounced, we pause sending to that address — email [attend@hackclub.com](mailto:attend@hackclub.com) from a working address and we'll fix it up.

## Anything else

Email [attend@hackclub.com](mailto:attend@hackclub.com). Include the event name and the email address you signed in with — it makes everything faster.